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Terms of Service

Last updated: September 25, 2026

Aviendra is a brand of Petertil Tripportier, Switzerland. By accessing or using our website (aviendra.com), iOS app, and related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Service.

1. Services

Aviendra provides travel planning tools including:

  • eSIM data plans for international travel
  • Transport ticket booking (trains, buses, ferries and more) across Asia and beyond
  • Journey planning, organization and sharing
  • Weather, packing, documents and travel-status information

We act as an intermediary for certain services provided by third parties (including eSIM provisioning and 12Go transport bookings). These third-party services are subject to their own terms.

2. Account Registration

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You must be at least 16 years old to use the Service.
  • You are responsible for all activity under your account.
  • You must notify us immediately of any unauthorized use of your account.

3. Payments and Pricing

  • Payments are processed securely through Stripe (web) and Apple App Store (iOS). We never see or store your payment card details.
  • The checkout shows the currency and final amount charged. Any separate browsing-currency conversion is an estimate and may differ from your bank's rate.
  • Prices are inclusive of applicable taxes unless otherwise stated.
  • We reserve the right to change prices at any time. Price changes do not affect already completed purchases.
  • Payment disputes should be directed to info@aviendra.com before initiating a chargeback.

3a. Aviendra Circle

Aviendra Circle is an optional membership, sold in the iOS app as a Monthly or Yearly auto-renewable subscription through the Apple App Store.

Billing and renewal. The price, billing period and any free trial are shown in the app before you subscribe, and are charged by Apple to your Apple Account. The subscription renews automatically at the end of each period unless it is cancelled at least 24 hours before the period ends. A free trial, where offered and where your Apple Account is eligible, becomes a paid subscription at the price shown unless it is cancelled at least 24 hours before it ends. You can manage or cancel your subscription at any time in your Apple Account settings; cancelling stops future renewals, and the membership stays active until the end of the period already paid for.

What Circle includes. While your membership is active, Circle includes the following, each subject to the limit shown:

  • Avi AI, the in-app travel assistant: 100 messages per calendar month
  • AI-drafted itineraries: 20 itineraries per calendar month
  • AI packing lists: 20 packing lists per calendar month
  • Travel documents stored with a journey: up to 50 documents per journey
  • Private document storage: 500 MB in total per account, up to 10 MB per file
  • Member prices on eSIMs, where offered: up to 15% off eligible eSIMs

Monthly limits reset at the start of each calendar month (UTC). Monthly and Yearly memberships include the same limits. When a limit is reached, that feature is paused until the limit resets or, for documents and storage, until space is freed; the rest of your membership is unaffected. Documents you have stored remain available to view if your membership ends.

eSIM member prices. The Circle eSIM discount applies only while Aviendra offers it, and is shown in the app when it does. It is a maximum, not a fixed rate: the discount on each eSIM depends on that plan and may be lower than 15% or not available for some plans. The exact price, including any Circle saving, is shown before you pay for each eSIM. The Circle discount replaces — it does not add to — any Adventurer or Nomad discount you have earned.

4. Beta and Service Availability

  • Some app features may initially be offered through a public beta and can change as we improve reliability.
  • Features described as coming soon, unavailable, or withheld are not part of the current Service.
  • We may temporarily suspend a feature for maintenance, security or reliability reasons.

5. eSIM Terms

  • eSIMs are delivered digitally via QR code sent to the email address you provide at checkout.
  • Your device must support eSIM technology. It is your responsibility to verify compatibility before purchase.
  • Data plans have specific validity periods and data limits as described at the time of purchase.
  • Unused data does not roll over after the validity period expires.
  • Refunds are available within 14 days of purchase if the eSIM has not been installed or activated.
  • Once an eSIM has been installed and activated, it is non-refundable.
  • Network coverage and speeds depend on local carrier infrastructure and are not guaranteed by Aviendra.

6. Transport Services

  • Transport tickets (trains, buses, ferries, transfers and flights) are provided by our partner 12Go. We act as a booking intermediary; your booking and payment are completed on 12Go.
  • These services are subject to the relevant provider's terms, pricing, and cancellation and refund policies.
  • Aviendra is not liable for delays, cancellations, or service quality issues attributable to transport providers.

7. AI Features Disclaimer

  • AI-generated content (trip plans, packing suggestions, itineraries) is provided as recommendations only.
  • We do not guarantee the accuracy, completeness, or suitability of AI-generated content.
  • Always verify important travel information (visa requirements, entry restrictions, health advisories) independently through official sources.
  • Aviendra is not liable for any loss or damage resulting from reliance on AI-generated content.

8. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Resell, redistribute, or commercially exploit eSIMs purchased through the Service
  • Scrape, crawl, or use automated tools to extract data from the Service without written permission
  • Interfere with or disrupt the integrity or performance of the Service
  • Upload or transmit any malicious code, viruses, or harmful content
  • Impersonate any person or entity or misrepresent your affiliation

9. Third-Party Services

We integrate with third-party providers including Airalo (eSIM), 12Go (transport tickets), AirLabs (flight data), OpenAI (AI), and Stripe (payments). Each provider has their own terms of service and privacy policy. We are not responsible for the practices or content of third-party services.

10. Intellectual Property

  • All content, design, trademarks, and code on Aviendra is owned by us or our licensors and protected by intellectual property laws.
  • You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission.
  • You retain ownership of any content you create within the Service (trip plans, packing lists, etc.).

11. Data Protection and Privacy

Your data is handled according to our Privacy Policy. We comply with:

  • EU General Data Protection Regulation (GDPR)
  • Swiss Federal Act on Data Protection (FADP/nDSG)
  • California Consumer Privacy Act (CCPA/CPRA)
  • PCI DSS standards for payment security (via Stripe)

No Sale of Personal Information: We do not sell, rent, or trade your personal information to third parties. We do not share personal information for cross-context behavioral advertising.

12. Account Termination

  • You may delete your account at any time via Settings > Delete Account or by emailing info@aviendra.com.
  • Upon deletion, your personal data will be removed within 30 days (transaction records may be retained longer per legal requirements).
  • We reserve the right to suspend or terminate accounts that violate these Terms, with notice where practicable.
  • Termination does not affect any rights or obligations that accrued prior to termination.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Aviendra is provided "as is" and "as available" without warranties of any kind, express or implied.
  • We are not liable for: third-party service failures or quality; flight changes, cancellations, or delays; network coverage, speed, or connectivity issues with eSIMs; any indirect, incidental, special, consequential, or punitive damages.
  • Our total liability for any claim arising from your use of the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded by applicable law.

14. Refund Policy

  • eSIMs: Full refund within 14 days if the eSIM has not been installed or activated. No refund after activation.
  • Transport: Cancellations and refunds follow the policy of the booking provider. Contact us and we will help you find the right support route.
  • Aviendra Circle: Subscriptions are billed by Apple, and refund requests are handled by Apple under its policies at reportaproblem.apple.com.

Refund requests: info@aviendra.com

15. Dispute Resolution

  • We encourage you to contact us first to resolve any dispute informally via info@aviendra.com.
  • If informal resolution fails, disputes shall be resolved through the competent courts of Switzerland (see Section 17).

16. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, war, terrorism, government actions, network or power failures, or third-party service outages.

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law principles. The exclusive place of jurisdiction is Switzerland.

For EU consumers: Nothing in these Terms affects your rights under mandatory consumer protection laws of your country of residence.

18. Changes to These Terms

We may modify these Terms at any time. When we make material changes:

  • We will update the "Last updated" date at the top of this page.
  • We will notify registered users via email or in-app notification for significant changes.
  • Continued use of the Service after changes constitutes acceptance of the updated Terms.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20. Contact

Email: info@aviendra.com
Privacy: info@aviendra.com
Operator: Petertil Tripportier, Switzerland
Brand: Aviendra